These general conditions of sale govern all relations between Adhoc-edition.com and its customers in the context of Internet sales.
The customer declares to have read the following provisions before ordering the products. By choosing to buy products from Adhoc-edition.com, the customer expressly accepts the terms set out below.
Article 1: Price
The prices of the products are indicated in euros all taxes included, excluding delivery costs.
Book prices are governed by Lang Law 81-766 of August 10, 1981.
In the event of an order to a country other than metropolitan France, the customer is the importer of the products concerned. For all products shipped outside the European Union as well as overseas, customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not the responsibility of Adhoc-edition.com. They will be the responsibility of the customer and are his full responsibility both in terms of declarations and payments to the competent authorities and/or bodies of his country. We advise our customers to inquire about these aspects with the local authorities concerned.
All orders are payable in euros.
Adhoc-edition.com reserves the right to modify its offer of products and prices at any time. The products will be invoiced on the basis of the rates in force at the time of placing the order, subject to the availability of the products concerned. The products remain the property of Adhoc-edition.com until full payment of the price.
Article 2: order and contact details
Exclusively on the Internet: www.adhoc-edition.com
Article 3: Validation of the order
Any click on the "Finish the Order" button implies full acceptance by the customer, and without reservation, of the entirety of these General Conditions of Sale.
The data recorded by adhoc-edition.com constitutes proof of all transactions made with its customers.
Article 4: Availability of Products
The majority of unavailable products can be restocked within two weeks,
Any inventory errors, simultaneous orders, damaged products in stock do not guarantee sufficient storage indications for this indication to serve as a guarantee of the delivery time. The products are therefore offered within the limits of available stocks and in the event of a shortage in stocks, within the limits of availability from suppliers.
In case of unavailability of product after placing the order, the customer will be informed by e-mail. If the new delivery time poses a problem, the cancellation or modification of the order may be requested by writing to contact@adhoc-edition.com.
In the case of an order consisting of products with different availabilities, the entire order is delayed until the replenishment of all the products constituting it. The customer has the option of having the different elements of an order shipped separately, but shipping costs will be charged. If unavailable products mean that the amount of the order no longer reaches the required minimum, delivery costs may be charged.
Article 5: Deliveries and prices
The products are delivered to the delivery address indicated by the customer in the order form. This is confirmed by e-mail during the ordering process.
Delivery costs are the responsibility of the customer and are invoiced in addition to the selling price of the products. Delivery costs are calculated automatically based on the customer's address and the delivery method chosen by the customer.
If the carriage paid was reached thanks to products which were out of stock and which it is ultimately impossible to supply, the carriage costs will have to be paid by the customer, or else the latter will have to find replacement products so that his order reaches the minimum amount allowing him to continue to obtain free shipping.
The offers are valid as long as they are visible on the site.
Time limit : The majority of orders for France where all items are in stock at the time of purchase are delivered within the usual 1 to 2 working days.
The preparation and delivery times mentioned on the site are indicative, Adhoc-edition is not contractually committed to these indicative times. No compensation will therefore be granted in the event of non-compliance with these deadlines.
Adhoc-edition.com cannot be held responsible for a delay due to an event of force majeure preventing the delivery of the products.
Article 6: Methods of Payment
Payment for orders can be made by:
Bank cards: Visa, Visa Premier, Eurocard and Mastercard, Gold Mastercard, American Express and most foreign bank cards. For technical reasons, credit card and Paypal payments are immediately debited even if the product is not physically in stock. In accordance with article 4 of the conditions of sale, reimbursement may be requested if the customer does not wish to wait for the return of the products concerned to stock.
Cheques: write to us in advance at contact@adhoc-edition.com.
International Money Order: International Money Orders can only be issued in Euros.
Paypal: accepted. Paypal fees are not refunded in the event of cancellation at the request of the customer.
Bank Transfer: shipment upon receipt of the transfer.
The sums paid in advance are not a deposit and will be refunded in the event of non-delivery of the goods.
Article 7: Satisfied or refunded
In accordance with article L121-16 and following of the Consumer Code, the customer has a period of 14 clear days from the delivery of the order to return the unsuitable product for exchange or refund. The return costs will then be borne by the customer. Items returned incomplete, damaged, damaged or soiled by the customer are not taken back, nor are products without their original cellophane. Thus, a product sold new having been used or unpacked by the customer will thus be considered as damaged and cannot be taken back.
Returns should be sent to the following address: Adhoc-edition - 2, Hameau des Eglantiers - 59510 Forest sur Marque (France)
Refunds are subject to compliance with the rules provided for in this article.
If the customer returns only part of the order and not all of it, shipping costs cannot be included in the refund.
The refund will be made as soon as possible after receipt and control of the products.
It should be noted that, in accordance with the law, if the customer has chosen a carrier whose price exceeds the standard delivery rate, the reimbursement of the delivery costs will be at the standard rate.
In the same way, the customer has 14 days following receipt of the goods to report any incident relating to the order.
Case of Products damaged by transport:
Article L.133-3 of the Commercial Code provides for a claim period of a maximum of 3 days after receipt, in the event of damage or partial loss.
Compensation will be considered on a case-by-case basis. It is imperative to provide upon receipt of the package (1) a photo of the damaged product and (2) a photo of the package with visible and legible postage label.
Product Features :
There may sometimes be minor differences between the information stated during the creation of a product sheet and the final product, for this reason the images of the products displayed on the adhoc-edition.com site are non-contractual.
Article 8: personal information
Information and data concerning customers are necessary for the management of any order and commercial relations. In accordance with the data-processing law and freedoms of January 6, 1978, the customer has a right of access and rectification to the personal data concerning him. All he has to do is write online or by mail to Adhoc-edition.com indicating his surname, first name, e-mail and his customer reference.
Article 9: protection of human rights
By registering on the Adhoc-edition.com site, the customer accepts that certain data will be collected and stored by Adhoc-edition.com, this data being essential for the processing of orders. Adhoc-edition.com stores the postal and telephone details and the email address, these are then transmitted electronically to the carrier concerned in order to route the package once the customer has placed an order.
Adhoc-edition.com also stores the customer's account password, which is encrypted in the database. Only the customer has access to it via his registration email address.
A history of orders is kept in order to justify invoicing to the tax authorities as well as for after-sales service.
Adhoc-edition.com undertakes to use personal data only within the strict framework of commercial relations between Adhoc-edition.com and the client. Personal data will not be transmitted to third parties unless expressly agreed by the customer.
All data is stored indefinitely in the site's database.
Anonymous technical data is collected if the customer accepts cookies. This data is stored by Google Analytics for 50 months.
The customer has the possibility at any time to modify or delete his personal data via his customer area.
The customer can request the deactivation of his account on simple request by email to contact@adhoc-edition.com
